Service & Shipping Policy

1. Policy Overview

At Badal Lo, we are committed to providing a reliable, transparent, and secure shipping experience for Pakistani fashion lovers. Because our platform encompasses brand-new designer garments, precious occasion rentals, dress-to-dress barter exchanges, and auction wins, our logistical network is custom-tailored to handle high-value ethnic apparel with delicate zardozi, tilla, gotta, and silk embellishments.

2. Geographic Coverage

Badal Lo ships to all major urban centers and secondary postal regions across the Islamic Republic of Pakistan, including but not limited to:

• Punjab: Lahore, Rawalpindi, Faisalabad, Multan, Gujranwala, Sialkot, Bahawalpur, Sargodha, Sheikhupura, and surrounding districts.
• Sindh: Karachi, Hyderabad, Sukkur, Larkana, and Mirpurkhas.
• Islamabad Capital Territory: All sectors and rural zones.
• Khyber Pakhtunkhwa: Peshawar, Abbottabad, Mardan, Swat, and Nowshera.
• Balochistan: Quetta, Gwadar, and primary hub cities.
• Azad Jammu & Kashmir: Muzaffarabad, Mirpur, and Rawalakot.

3. Order Processing & Verification

Orders placed before 2:00 PM (Pakistan Standard Time, Monday through Saturday) enter verification on the same business day. For peer-to-peer exchanges and individual closet listings, sellers are allotted a mandatory 48 to 72 hours window to package and drop off garments at an authorized courier hub or have our dispatch rider pick up the parcel.

4. Delivery Timelines & Estimates

Estimated transit times commence once the parcel has been physically handed over to our courier partner:

• Lahore Metropolitan (Same-City Express): 24 to 48 hours. Expedited same-day courier dispatch is available for selected rental dresses within Lahore when booked before 12:00 PM.
• Major Cities (Karachi, Islamabad, Rawalpindi, Faisalabad, Multan): 2 to 3 business days.
• Rest of Pakistan (Regional Cities & Towns): 3 to 5 business days.

Note: Business days exclude Sundays and gazetted national holidays.

5. Shipping Rates & Tariffs (In PKR)

All shipping charges are calculated transparently during in-app checkout based on volumetric weight and destination zone:

• Standard Urban Delivery (Under 1.0 kg): PKR 250 – PKR 350
• Heavy Occasion / Bridal Wear (Over 2.5 kg with luxury protective box): PKR 500 – PKR 850
• Free Shipping Campaigns: Brand-new partner boutique orders surpassing PKR 7,500 automatically qualify for free standard nationwide delivery.

6. Rental Logistics & Security Garment Boxes

Rental dresses require precision delivery timing so they arrive at least 24 hours prior to your scheduled event date:

• Rentals are shipped in custom breathable garment bags or rigid protective Badal Lo storage boxes to prevent fabric wrinkling or beadwork abrasion.
• A security tag is affixed to the garment hem. Renters must not remove this tag until they have inspected the outfit and confirmed satisfaction.

7. Rental Return Pickup Protocol

Returning a rented outfit is completely hassle-free:

• On the final morning of your booked rental window, repack the garment inside its original Badal Lo protective box or garment carrier.
• Affix the prepaid return shipping label included inside the parcel.
• Our partnered courier rider will arrive at your specified pickup address between 10:00 AM and 5:00 PM on the designated return date. No additional return shipping fee is charged to the renter.

8. Dress-to-Dress Exchange Shipping

In a mutual exchange match:

• Both matched users receive automated courier waybills generated through the app.
• To maintain fairness and eliminate asymmetry, both parties are required to hand over parcels within 72 hours of mutual match confirmation.
• Delivery tracking of both parcels is visible side-by-side in each user's exchange dashboard.

9. Address Accuracy & Delivery Attempts

Customers must provide a complete street address, nearby landmark, city, and reachable local phone number. Courier riders make up to two (2) delivery attempts. An automated SMS notification with the rider's phone number is dispatched on the morning of delivery.

10. Weather, Strikes & Unforeseen Delays

While we strive for punctual delivery, transit timelines may experience delays due to fog conditions in Punjab winter, monsoon flooding, road closures, or civil disturbances. Badal Lo customer care will notify affected buyers immediately with revised tracking timelines.

11. Undeliverable & Refused Packages

If a recipient is unreachable after two attempts or refuses delivery without valid documented defect claims, the package will be returned to the sender. Return courier charges may be deducted from the customer's wallet or refund balance.

12. Real-Time Tracking in App

Every Badal Lo shipment is assigned an active tracking number. Users can monitor package milestones (Pickup → In-Transit → Hub Arrival → Out for Delivery → Delivered) in real-time under My Orders inside the Badal Lo mobile app.

13. Transit Damage & Inspection Claims

If a parcel arrives visibly crushed, water-damaged, or tampered with by the courier, users are instructed to photograph the outer packaging before opening and report the issue to Badal Lo customer support within 24 hours of delivery.

14. Logistics Support & Inquiries

For questions regarding an in-transit order, express Lahore delivery requests, or exchange courier coordination: